Privacy Policy

1. Introduction
Simply Monitor respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information in relation to your use of our services.

2. Information We Collect
We may collect:

Site performance data (e.g., page load times, uptime status)

Anonymized session data (e.g., conversion rates, bounce rates)

Error logs and technical metrics

Client account information (email, company name, billing information)

We do NOT collect or store:

Credit card numbers (beyond payment processors)

Sensitive personal data (like Social Security Numbers, health information)

Customers’ personal information unless explicitly permitted and protected

3. How We Use Your Information
We use the information to:

Monitor and improve your site’s performance

Detect and alert on anomalies

Provide reports and insights

Support customer inquiries

Ensure compliance with security and legal obligations

We do not sell or share your data with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR Compliance)
Contractual Necessity: Providing you the Service.

Legitimate Interests: Monitoring site health and security.

Consent: Where applicable, for optional data uses.

5. Data Retention
We retain monitoring and analytics data for no longer than necessary, typically:

Raw event data: 90 days

Aggregated metrics: up to 12 months

Account data: As long as you maintain an active account, or as required by law.

6. Data Security
We implement industry-standard security measures, including:

Encryption of data in transit (TLS)

Encryption of data at rest

Access controls and authentication policies

Regular vulnerability assessments

In case of a data breach affecting personal data, we will notify relevant parties within 72 hours as required under GDPR.

7. Your Rights (For EU/UK Users)
You have the right to:

Access your data

Correct inaccuracies

Request deletion (“Right to be forgotten”)

Restrict or object to processing

Data portability

To exercise these rights, contact: 📧 privacy@simplymonitor.com

8. International Transfers
If your data is transferred outside your jurisdiction (e.g., to our U.S. or EU data centers), we ensure safeguards such as Standard Contractual Clauses (SCCs).

9. Third-Party Services
We may use third-party hosting, cloud storage, or payment providers who are themselves GDPR and CCPA compliant.

We ensure that any sub-processors we use offer equal protection for your data.

10. CCPA (California Consumer Privacy Act)
If you are a California resident, you have additional rights:

Right to know what data we collect

Right to request deletion

Right to opt-out of the sale of your information (we do not sell)

11. Children’s Privacy
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal data from children.

12. Changes to this Policy
We may update this Privacy Policy periodically. If we make major changes, we will notify users via email or platform notification.

13. Contact Us
For privacy inquiries:
📧 privacy@simplymonitor.com